There's lots of noise coming out of BA at present. No,it's not the landing gear on the unlucky number 7 Airbus- but it is the result of the BA employees being asked to work for free for a month.
Free? For a whole month? What outrage I hear you say. Now without wishing to beat an already [ very dead] horse like BA about their appalling customer service, lost luggage ,Terminal 5 Fiasco it does seem only fair to point out that the request from their CEO that the employees donate their time freely is not unreasonable?
Why. Well look at who is responsible for the mess that the company finds itself in. In fact it is is the collective responsibility not just of the Management team but of the entire workforce. And the price they pay? No pay. For a month. No big deal.
I've been working with a Not for Profit organisation , the only difference in their business model to BA's is that they are geared not to make profits for shareholders whereas clearly BA have managed that through incompetence rather than design.
And you know what? Almost all of the the Not for Profit organisation's employees work pro bono i.e. for free. And you know something else? It's a much more effectively run company.
I'm trying to figure out whether there's a lesson in there somewhere. Help me anyone..